Terms & Conditions

Your Statutory rights are not affected:

1. BOOKINGS

1.1 Bookings through our website are deemed to be made when validated on the website.
1.2 Bookings made by telephone are deemed to be made when confirmed by a telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent by Online Essentials Limited.
1.4 All services are subject to availability.

2. PAYMENT

2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Diners Club or Switch.
2.2 If payment by card is declined or if a payment cheque is returned uncleared, Online Essentials Limited and the service provider reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

3. CANCELLATION

3.1 A booking may be cancelled up to 48 hours prior to the date for which the service has been reserved.
3.2 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.

4. Online Essentiasl Limited LIABILITY
Online Essentiasl Limited acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from it’s negligence in processing a booking.

5. SERVICE PROVIDERS TERMS AND CONDITIONS

5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.
5.2 So far as not inconsistent with the service providers terms and conditions.
5.3 The service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider

6. CUSTOMER SERVICE

6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. Online Essentiasl Limited will on request provide contact details of the service provider.
6.2 Any queries and claims relating to the processing of a customers booking should be made to Online Essentials Limited.